Today, I have been mostly taking risks... I have purchased my contents insurance for the flat. This is a risk because until exchange, the deal isn't set in stone; The sellers could still pull out. But because I'm going for a simultaneous exchange and completion, I've no time to get insurance on Friday itself.
Another risk I've taken is signing up for my phone and broadband with Bulldog. The reason this is a risk is because their customer service is SHIT from what I've read. The phones are constantly engaged, they commonly make mistakes with orders placed through them, they let their activation dates slip by as much as months. But I only learnt all this when, having signed up and created a Direct Debit transfer, they gave me forums access. I've spent a fair while reading story after awful stories of people with problems that plague the Bulldog support forums.
Luckily, I still have my Athens username and password, so I trundled off to
FAME to get all the company information about Bulldog that I could. Thankfully, there is a direct contact number for one of thier trading addresses. So if I have problems and don't get responces to phone calls or email, I know what to do.
Thinking about it, I've never heard anyone attempt to install phone and internet without major delays and customer service issues. How crap.
We're going with Bulldog too. Hopefully it'll all be ok.
Although, they haven't yet sent me my welcome email and I can't log into their site with my reference number. Pah.
by Matt at 10:17 on 14th Jul 2005
I've signed up for a new line with them. So they've emailed me today asking me to enter a BT account number into my Account Details page (when logged in). Firstly, I asked for a new line so have no BT number, secondly there is no BT account number section on the Account Details page!
*sigh*